Privacy Policy

Identity: full name, national ID (stored encrypted), date of birth.

Contact: phone, address, email, location.

Financial/occupation: income, occupation, income documents (slips/statements).

Device: model/IMEI of the financed or traded device.

To assess credit, contract, bill installments, collect debt, prevent fraud, comply with law, and improve our services.

We process data on the basis of contract performance, consent, legitimate interest, and legal compliance.

We may disclose data to necessary service partners (e.g. e-KYC and payment providers), regulators, or under lawful orders, only as necessary.

Application location: when you apply for an installment plan or confirm an application in the portal, we may ask for your device’s approximate GPS position once, at that moment, for fraud prevention and identity verification of the applicant. It is requested only when you tap allow. Not sharing your location does not affect the assessment of your application.

This location is kept with the application record for the same retention period as the application (see section 6) and is accessible only to staff who review applications.

IP-derived location: we record the approximate country and city derived from your device’s IP address when an application is submitted, to support fraud checks (this is not a precise location).

“Branches near me” on the branches page: your location is used to calculate distances in your browser only. It is not sent to our servers and not stored. Map images are loaded from OpenStreetMap, which receives your device’s IP address when the images load (not your location).

You can turn off location access at any time in your browser or device settings.

We keep data for up to 10 years after the contractual relationship ends, or as required by law, then delete or anonymize it.

You may request access, correction, erasure, portability, objection, restriction and withdrawal of consent, and to know the reason for a credit refusal and to appeal.

Exercise your rights at support@istarmobile.co.th

We apply appropriate technical and organizational measures, e.g. encrypting ID data and restricting access.

I Pay Plus Co., Ltd. · Email support@istarmobile.co.th